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Features

Everything you need to automate Telegram

Powerful features designed for Ethiopian and African businesses. From smart auto-reply to advanced analytics.

01

Smart Auto-Reply

AI understands context, not just keywords. Our models are trained on real business conversations to provide natural, helpful responses that convert leads into customers.

  • Context-aware responses
  • Sentiment analysis
  • Intent recognition
  • Multi-turn conversations
02

Multi-language Support

Native support for Amharic and English with automatic language detection. No awkward translations—your bot responds naturally in the customer's preferred language.

  • Amharic + English native
  • Auto language detection
  • Cultural context awareness
  • Seamless language switching
03

Custom Reply Personas

Create unique personalities for your bot that match your brand voice. Formal for law firms, friendly for restaurants, professional for consultancies.

  • Tone customization
  • Brand voice matching
  • Industry-specific templates
  • A/B testing support
04

Analytics Dashboard

Track response rates, engagement metrics, and conversation drop-offs. Understand what's working and optimize your customer interactions.

  • Response rate tracking
  • Engagement metrics
  • Drop-off analysis
  • Conversion attribution
05

Business Hours Scheduling

Set different behaviors for business hours vs. after-hours. Automatically escalate to human agents during work hours, handle everything automatically at night.

  • Custom business hours
  • Timezone support
  • After-hours mode
  • Holiday scheduling
06

Human Handoff Mode

Seamlessly escalate complex conversations to human agents. The bot knows when it can't help and connects customers to your team automatically.

  • Smart escalation triggers
  • Agent notification system
  • Conversation history transfer
  • SLA tracking

Integrations

Connect BotLink to your existing tools

Calendly

Book appointments automatically

Zapier

Connect to 5,000+ apps

Google Sheets

Export leads automatically

Slack

Team notifications

WhatsApp

Multi-platform support

Custom Webhooks

Build your own integrations

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